Handy Networks receives 2015 Tiny Pulse “Raising the Bar” award
At Handy Networks we have been utilizing Tiny Pulse to foster a culture of employee engagement. Our goal has been to help our employees care about what they do at Handy Networks by caring about them and their viewpoints. In addition to improving employee to management feedback the “cheers” portion of the web app also increases overall morale by allowing our team members to give each other a virtual thumbs up for helping them in a tight spot, being helpful, or just being a great person to work with.
In the time we have been using Tiny Pulse we have learned a lot about our staff and improved how we interact with them. We have made some policy changes, increased the frequency of team building events, and while we haven’t implemented every virtual suggestion we have received, we have addressed all suggestions; implementing some, and providing feedback about others. The result of this has been largely positive, with one employee exclaiming that “It just feels great to work at a place where you feel like you are listened to.”
We plan to continue using Tiny Pulse in the future as it provides a truly anonymous way for employees to voice their concerns and share their ideas. Employee engagement is very important to Handy Networks because happy and engaged employees that care about what they are doing leads to higher customer satisfaction. During the same period that we have been using Tiny Pulse our NPS (gauged by helpdesk survey responses) has risen from 83 to 89. This is a trend we are working at hard to continue.
In addition to the awards for our company overall, specific awards were given to two employees based on the cheers feature. Our diligent Tier 2 Web Hosting Support Engineer Jeff Shotnik was granted the ‘MVP Cheers recipient’ award for having received the most cheers from peers. This is well deserved as Jeff is constantly an asset to the company, always friendly and willing to help a team member. Our Support Manager Anthony Francis was granted the ‘MVP Cheers Giver’ award, basically for using the feature to send everyone words of encouragement. Rest assured that had he known that an award may be tied to this behavior he would have refrained from this activity more and allowed another’s star to shine.